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Six steps to a stronger online brand

Last Updated: March 3, 2017 2



When it comes to maintaining a brand, any good marketer will tell you that reputation management is key. But it’s not just about monitoring what others say about your business; it’s also making sure you know how to prevent reputation crisis by building a stronger brand. For better or worst, opinions about your brand are out there. Not only the positive ones that show you what you are doing right, but the negative ones that both give you an opportunity to improve, and to contact the unsatisfied customer and make things right. That builds brand loyalty, showing your potential customers that you are the brand they can trust. 1. Set up brand monitoring One of the easiest tools for this task is Google Alerts. Setting it up is easy and free, and the tool sends you the alerts the moment they come up on the search engine, allowing you to quickly handle any problems that might have happened. Here is how to set it up: Sign into your Google account and go to the Google Alerts page. Enter your search query, which is the keyword you wish to be monitored. Keep in mind that you can create several of these alerts for different keywords. You can also use advanced and boolean operators to include several queries into one alert. State what kind of results you want, like blogs, news, discussions, etc. Or you can monitor everything, getting all results with your keywords. Select how often you want to get alerts, which can be once a week, once a day or as-it-happens. Obviously, there are numerous uses for this tool including the ability to monitor the competition, industry news or updates relevant to your brand. Here are some specific search queries you can try using: [My Name] – to track the mentions of your name. [My Company Name] – to monitor the company name mentions (reviews, forum posts, etc) [mycompanyname.com] – to monitor the domain name mentions; some of the backlinks can also be discovered that way… Google Alerts is just one (admittedly best-known) tool to monitor your brand online. There are more, better tools: Brand Mentions is a newer tool sending you daily email digests with your brand mentions Buzzsumo is a great tool allowing you to set up multiple alerts to monitor your online mentions Hooks is a mobile app allowing you to set up alerts to monitor your brand mentions on the go. BestAndroidApps offers a good tutorial on how to set up mobile alerts using the app. 2. Research your brand-sensitive keywords Knowing what your past or future customers are typing in Google when trying to research your brand or find answers to their questions is the best way to understand what your users are struggling with and how to help them. I have already written a detailed guide on how to research brand-related keywords here. In short, using Serpstat find all the different keyword variations containing your brand name and then monitor the rankings. It’s a good idea to play with those keywords a bit to: Sort them into tabs (by action to take, for example, “Build a new page” or “Include this section in the FAQ section” are two possible actions to take), Color code (by sentiment: You want to rank #1 for both positive and negative phrases) Tag (by the team to assign to handle each of them, for example, assign some phrases to your usability or reputation management teams to handle). 3. Monitor your competitors Keeping an eye on your competitors is the best way to avoid their mistakes and thus keep your…

Article Source: Six steps to a stronger online brand

About the author / 

S K Routray

S K Routray is a computer science graduate and Co founder at Gracioustech.com. He worked as a Online Marketing lead at many MNC Companies. He has passion for writing on SEO techniques, Social Media Marketing and digital marketing techniques. If he wasn’t an online marketer, he'd take his love for food and become a great chef cum hotel entrepreneur. Join NAS Writers team to write for NAS.

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